FAQ

Frequently Asked Questions (FAQ)

1. How to place an order? Once you have finished adding items to your cart, simply click the "Check Out" button on the Shopping Bag page and we will guide you through the checkout process.

2. Which methods of payment do you accept? We accept credit cards, debit cards, PayPal, and bank transfer (via PayPal).

3. How safe is my personal information? Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check-out process. For more information on how we secure and use your information, please consult our Privacy Policy.

4. How does shipping work? We partner with global merchants and artisans to provide you with the best prices and the most interesting products. This means that your order is shipped from global areas such as Germany, USA, Thailand, Tibet, China, India, etc. Our global suppliers provide tracking numbers, and we offer a 100% satisfaction guarantee. Please note that delivery may take 6-20 days, as items are shipped directly from our partners in these countries. We offer international shipping options too.

5. What if I need something? If you need assistance, contact us, and we'll guide you through the process to send the item back.

6. Can I cancel an order? Yes, cancellations must be made within 24 hours of order placement. Simply send us an email within 24 hours, stating the reason for cancellation. All refunds will be processed within 24-48 hours, and the funds will reflect on your bank account.